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Cisco Bug: CSCvh78564 - 78xx recording does not work when button assigned with service URL is pressed directly

Last Modified

Jul 10, 2019

Products (13)

  • Cisco IP Phone 7800 Series
  • Cisco IP Conference Phone 7832
  • Cisco IP Phone 8865
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 8811
  • Cisco IP Phone 7861
  • Cisco IP Phone 8861
  • Cisco IP Phone 8845
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Known Affected Releases

12.0(1)

Description (partial)

Symptom:
Call recording through service URL not working for 7821 phones.
call recording using service URL

1. When the call is connected and on 7821 IP phone if user press SURL "
you get the error "Resource temporarily unavailable"
a. Error "Select recording is not set."

2. When the call is connected and on 7821 IP Phone if user tap settings button and tap the record button in application, this is working

Conditions:
call recording using service URL:
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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