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Cisco Bug: CSCvh77412 - Unable to change phone language from a custom language back to English language via Self Care Portal

Last Modified

Aug 23, 2019

Products (4)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Unified Communications Manager Version 10.5
  • Cisco Unity Connection Version 10.5
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

10.5(2)

Description (partial)

Symptom:
Issue is very specific and the below scenario was tested with French language, but is applicable to all custom languages :

 Scenario A:
 If "User Locale" under Common Device Configuration is "English, United States", then users can change language from Self Care Portal to French and vice versa. No problem.

 Scenario B:
 If "User Locale" under Common Device Configuration is "French", and the phone is in French then users cannot change language from Self Care Portal from French to English. The change would be saved, the phone would reset, however, the language on phone won't change. Once language is changed to English from Self Care Portal, the changes do get saved. The change is not reflected in Phone device page on CUCM.

Conditions:
If a custom language is used under Common Device Configuration
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Bug Details Include

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