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Cisco Bug: CSCvh75961 - XCP File Transfer Manager not starting after Manual Fallback

Last Modified

Jul 26, 2019

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 10.5

Known Affected Releases

10.5(2)

Description (partial) 

Symptom:
Im and Presence failed back manually via the failback button on Call Manager does not restart the XCP File transfer Manager service

Conditions:
verify that XCP File Transfer Manger service  is running.

Failover to secondary Presence server, then confirm that  XCP File Transfer Manger service has stopped on primary server

Select Failback button, then monitor the services on the Priamary Presence node.  All services restart except for the  XCP File Transfer Manger
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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