Preview Tool

Cisco Bug: CSCvh75791 - Documentation of historical reports is mis-leading & incomplete

Last Modified

Jun 04, 2019

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

11.5(1) 11.5(1)ES1 11.5(1)ET2 11.6(1) 11.6(1)ES1 11.6(1)ES2

Description (partial)

Documentation surrounding the following two historical reports is mis-leading & incomplete; Email Age by Queue & Email Age by Alias.

Reporting Guide does not explain 30 minute summary process or define the historical nature of ECE reporting console reports clearly enough

Definition of use for the reports in question not clear

Definition of OPEN field contents needs to be defined
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.