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Cisco Bug: CSCvh75049 - After PE stop on pub and failover, jabber session for pub user remains on pub node

Last Modified

Jun 22, 2018

Products (1)

  • Cisco Unified Communications Manager IM & Presence Service

Known Affected Releases

11.5(1)

Description (partial)

Symptom:
HA is enabled and PE is down on publisher node.  Due to critical service down HA event will trigger and Subscriber is running in Backup Activated mode. So all composed and Jabber sessions of publisher node users should be connected to Subscriber node. After jabber session reconnects for publisher user, user cannot change presence status and presence is shown as offline.

Conditions:
HA is enabled. PE is stopped on pub node, and then pub user jabber session reconnects to pub node
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