Cisco Bug: CSCvh74197 - CCB calculation incorrect.
Jul 18, 2019
- Cisco Unified Customer Voice Portal
Known Affected Releases
Symptom: callback.ewtWithFirstInQueueTime = true needs to be set in reporting.properties file by default. Without the parameter, the CCB time is calculated improperly. Conditions: Any CCB deployment will have this issue.
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Bug Details Include
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