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Cisco Bug: CSCvh74197 - CCB calculation incorrect.

Last Modified

Nov 06, 2019

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases


Description (partial)

callback.ewtWithFirstInQueueTime = true needs to be set in file by default. Without the parameter, the CCB time is calculated improperly.

Any CCB deployment will have this issue.
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