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Cisco Bug: CSCvh74197 - CCB calculation incorrect.

Last Modified

Jul 18, 2019

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

11.5(1)

Description (partial)

Symptom:
callback.ewtWithFirstInQueueTime = true needs to be set in reporting.properties file by default. Without the parameter, the CCB time is calculated improperly.

Conditions:
Any CCB deployment will have this issue.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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