Preview Tool

Cisco Bug: CSCvh71986 - Activity pulled by agents gets routed to the default exception queue

Last Modified

Feb 28, 2018

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases


Description (partial)

Emails are getting routed to exception queue when  an activity is pulled by the agent. If they are assigned through round-robin, everything works fine

When activity is pulled from the queue

1.Activity reaches to the queue through workflow. 
2. Agent pulls that activity from queue when round robin tries to assign that activity. 
3. After that activity gets route to the default exception queue with workflow error sub status.

Symptom: Activities get route to the exception queue with workflow error sub status

Related Community Discussions

CSCva55597 - Agent gets error message when an email subject contains apostrophe()
It is not clear if this bug is fixed in 11.0(3)ES6.  The tool kind of indicates that it is as it says that it is "fixed" and 11.0(3) is not one of the affected releases, but it is not in the release notes as being fixed in any of the versions of 11.0(3) including ES6 which came out about the same time the Bug ID was updated: Issues resolved in this Engineering Special ------------------------------------------- CDETS Summary CSCvg37067: CIM 9.0 X-content-type-options vulnerability blank page CSCvg80681: ...
Latest activity: Mar 14, 2019
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.