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Cisco Bug: CSCvh71105 - Agent Desktop failover doesn't work with 50+agents when one of the Site cluster(CUCM&UCCX) goes down

Last Modified

Aug 08, 2019

Products (1)

  • Cisco Unified Intelligence Center

Known Affected Releases

10.6(1) 11.6(1) 12.0(1)

Description (partial)

Symptom:
Agent Desktop failover doesn't work with 50+ agents when one of the Site cluster goes down

Conditions:
Netowrk failover scenario (When Site A completely fails over)
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