Cisco Bug: CSCvh70973 - HCS-CC : System validation rule fails if the Skill Group is CCDM-configured with default route
Jan 23, 2019
- Cisco Hosted Collaboration Solution for Contact Center
Known Affected Releases
Symptom: System validation Rule fails for Route and Skill Group name check. Conditions: Occurs only when Route name and Skill Group name are different. Issue is only seen in HCS-CC deployments. Skill Group and Route mismatch occurs when Skill Group is created from CCDM 11.6 because, while creating Skill Group, default Route is also created with Skill Group.
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