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Cisco Bug: CSCvh70973 - HCS-CC : System validation rule fails if the Skill Group is CCDM-configured with default route

Last Modified

Jan 23, 2019

Products (1)

  • Cisco Hosted Collaboration Solution for Contact Center

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
System validation Rule fails for Route and Skill Group name check.

Conditions:
Occurs only when Route name and Skill Group name are different. Issue is only seen in HCS-CC deployments. Skill Group and Route mismatch occurs when Skill Group is created from CCDM 11.6 because, while creating Skill Group, default Route is also created with Skill Group.
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