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Cisco Bug: CSCvh70973 - HCS-CC : System validation rule fails if the Skill Group is CCDM-configured with default route

Last Modified

Jan 23, 2019

Products (1)

  • Cisco Hosted Collaboration Solution for Contact Center

Known Affected Releases


Description (partial)

System validation Rule fails for Route and Skill Group name check.

Occurs only when Route name and Skill Group name are different. Issue is only seen in HCS-CC deployments. Skill Group and Route mismatch occurs when Skill Group is created from CCDM 11.6 because, while creating Skill Group, default Route is also created with Skill Group.
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