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Cisco Bug: CSCvh70173 - Null Point Exception is generated when its 'failing' or leaving the RING-OUT

Last Modified

Feb 21, 2019

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

11.6 11.6(1)

Description (partial)

Symptom:
Ring out call creating [RING-OUT]: hangup - java.lang.NullPointerException   instead of creating BYE.  When this happened, call failed with crumbled voice from the caller perspective.

This issue appears during a translation routed call. Call flow is  Provider -> CUSP -> CUBE -> CUSP -> CVP -> TEMP_CONNECT to VXMLGateway -> translation route to Holly Voice Platform. Only change to the environment has been upgrade cvp to 11.6 ES3 from 11.5.

Conditions:
After upgrading to CVP 11.6 ES3 Analyzed the complete call flow, the issue is at RING-OUT create NULL POINTER instead of creating BYE message.

CVP environment has been upgraded to 11.6 ES3 from 11.5.
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Bug Details Include

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