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Cisco Bug: CSCvh70173 - Null Point Exception is generated when its 'failing' or leaving the RING-OUT

Last Modified

Feb 21, 2019

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

11.6 11.6(1)

Description (partial)

Ring out call creating [RING-OUT]: hangup - java.lang.NullPointerException   instead of creating BYE.  When this happened, call failed with crumbled voice from the caller perspective.

This issue appears during a translation routed call. Call flow is  Provider -> CUSP -> CUBE -> CUSP -> CVP -> TEMP_CONNECT to VXMLGateway -> translation route to Holly Voice Platform. Only change to the environment has been upgrade cvp to 11.6 ES3 from 11.5.

After upgrading to CVP 11.6 ES3 Analyzed the complete call flow, the issue is at RING-OUT create NULL POINTER instead of creating BYE message.

CVP environment has been upgraded to 11.6 ES3 from 11.5.
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