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Cisco Bug: CSCvh68245 - Login Failure Due to Shared IPCC Extension When IPCC Extension is Not Shared

Last Modified

Aug 08, 2019

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
Agent login fails with the following error: "An extension on the agent device is shared by more than one device. Please contact your administrator."

CUCM Route Plan Report shows that the agent IPCC extension is unique.

Conditions:
unknown
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