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Cisco Bug: CSCvh67997 - Agents are able to LOGOUT from PENDING NOT READY state on UCCX 11.6

Last Modified

Feb 25, 2019

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

11.6(1)SU0.1

Description (partial)

Symptom:
Called to queue, agent answered the call, agent went to TALKING state
When trying to LOGOUT, the option was not available
Selected NOT READY from talking state, and the agent went to PENDING NOT READY
Now the agent was allowed to logout from the Finesse even when the call was active.

Conditions:
When using UCCX 11.6, finesse with any browser. Agent is allowed to LOGOUT from PENDING-NOT READY state
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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