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Cisco Bug: CSCvh66113 - Interval Reporting Failures During Load: SGI, ASGI, AI

Last Modified

Jul 31, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(1) 12.0(1)

Description (partial)

Symptom:
t_agent_interval, t_agent_skill_group_interval, and t_skill_group_interval tables do not have up to date data on the logger or HDS.

The Agent PG has up to date AGINT, ASGINT and SGINT*.hst files located: C:\icm\(InstanceName)\PG(number)(A|B)\hist.

Conditions:
Intermittently after a CallRouter/PG disconnect, during load, opc fails to process the interval reports for Skill_Group_Interval, Agent_Skill_Group_Interval and Agent_Interval tables
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