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Cisco Bug: CSCvh64172 - Dialer flush cached records with CallResult 25 if no agent available

Last Modified

Jan 16, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
Dialer flushes records with CallResult 25 and status pending (P) in the Dialer_Detail table.
Scenario:
•	Outbound dialer (predictive)
•	Campaign Active
•	Records to Cache: 14
•	Agents available for the first 4 calls and then all the agents log out. No agents available in the campaign
•	The rest 10 calls are flushed as Call Result : 25 in the dialer table.

This is a default behaviour. 
The documents for CallResult Codes for Dialer_Detail Table states only the following:
    25  Dialer has flushed this record due to a change in the skillgroup or the campaign

The bug is opened to get the above behavior added to the documentation.

Conditions:
•	Outbound dialer (predictive)
•	Campaign Active
•	Records to Cache: Has a value
•	Agents not available/logged out after the records have been cached.
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Bug Details Include

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