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Cisco Bug: CSCvh63740 - Unable to send email activities when there are duplicate inline images in an email

Last Modified

Jun 04, 2019

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

11.6(1) 11.6(1)ES1

Description (partial)

Symptom:
ECE agents create email replies within the UI
Reply is never created and original email does not complete, remains in email inbox

Conditions:
1. Customer send an email to ECE
2. Agent receive the email and reply the email.
3. Customers replies to agent's email
4. Agent tries to reply the customer email but email haven't sent to customer. 

This can occur with replies or forwarded email
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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