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Cisco Bug: CSCvh61933 - 10.5 User Migration tool fails when Logger and Router are on separate servers

Last Modified

Feb 13, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

the UMT will fail when the logger and router are on separate servers with the below error:

01.05.18 15:29:07 -UMT- WARNING - Router is not installed in the same system as the Logger System.
The tool will check if configuration changes on the Router system is disabled.
If the Router system is not reachable, the tool will exit with error.
Make sure there is connection between the Logger and the Router system.
01.05.18 15:29:07 -UMT- ERROR - ADSerializer::ReadRemoteRouterRegistry(): Caught IOException while connecting to the machine to access the registry key Software\Cisco Systems, Inc.\ICM\XXXX\RouterA
01.05.18 15:29:07 -UMT- ERROR - ----------------BEGIN EXCEPTION INFO---------------------
01.05.18 15:29:07 -UMT- ERROR - Caught IOException while connecting to the machine to access the registry
01.05.18 15:29:07 -UMT- ERROR - System.IO.IOException
01.05.18 15:29:07 -UMT- ERROR - The network path was not found.

01.05.18 15:29:07 -UMT- ERROR -    at Microsoft.Win32.RegistryKey.Win32ErrorStatic(Int32 errorCode, String str)
   at Microsoft.Win32.RegistryKey.OpenRemoteBaseKey(RegistryHive hKey, String machineName)
   at UserMigration.UserCommandline.ReadRemoteRouterRegistry(String szRouterName, String szRegKey) in f:\Jenkins\workspace\SHARED_ICM\icm\Tools\UserMigration\commandline.cs:line 579

the UMT will pull the Private network IP address from the registry and try to get the registry information from the router. however, as per the Staging guide, the field: "File and Printer sharing for Microsoft Networks and clients for Microsoft networks" should be unchecked, which leads the router to block the requests coming in for sharing.

UMT 10.5
Logger and router are not on the same machine.
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