Cisco Bug: CSCvh61524 - CUCM generating incorrect Call duration for transfer Scenario
Nov 29, 2019
- Cisco Unified Communications Manager (CallManager)
Known Affected Releases
10.5(2.10000.5) 11.0(1.10000.10) 11.5(1.10000.6) 12.0(1.10000.10)
Symptom: In Cdr data, duration is populated as zero though call established and were in call for couple of minutes. Conditions: Phone A calls to HP_1 and reacheds the Agent-1, Agent-1 does blind transfer to HP_2 then reaches agent_2. Now A got connected to Agent_2. Now if A does the redirection to some DN, then we will see this issue in the duration field.
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Bug Details Include
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