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Cisco Bug: CSCvh61524 - CUCM generating incorrect Call duration for transfer Scenario

Last Modified

Feb 07, 2019

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(2.10000.5) 11.0(1.10000.10) 11.5(1.10000.6) 12.0(1.10000.10)

Description (partial)

Symptom:
In Cdr data, duration is populated as zero though call established and were in call for couple of minutes.

Conditions:
Phone A calls to HP_1 and reacheds the Agent-1, Agent-1 does blind transfer to HP_2 then reaches agent_2. Now A got connected to Agent_2.
 
 
Now if A does the redirection to some DN, then we will see this issue in the duration field.

Related Community Discussions

Cisco CDR Time Discrepancy.
Hi All, Good Day. I'm experiencing unusual behavior of CUCM CDR, I see a call record with 0 Duration but the time difference is more than a minuet than the default setting on CUCM (with call forwarding). I attached the actual CDR report we gathered. I just want to know if this is a normal or discrepancy of the system.   Cisco Call Manager Version: 10.5.2.10000-5   Thank you    
Latest activity: May 16, 2018
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