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Cisco Bug: CSCvh61387 - Installation is aborting with powershell error

Last Modified

Jan 16, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
Tools using IIS eg: Websetup and Diag Portico doesn't load. Also errors seen in installer while trying to install IIS as,

2018-04-17 22:46:38	[Information]	Running command: C:\Windows\Sysnative\WindowsPowerShell\v1.0\powershell.exe -Command "& {C:\LatestCCEBuild\ICM-CCE-Installer\addIISWebServer.ps1; exit $LASTEXITCODE}" 
2018-04-17 22:47:06	[Error]	C:\Windows\Sysnative\WindowsPowerShell\v1.0\powershell.exe failed with error 0xFFFFFFFF (-1)
2018-04-17 22:47:36	[Information]	ICMCCE Installer has detected that Microsoft Windows based CBSCSI process is holding lock while trying to enable IIS Web-Server Role 
Checking if lock is released after an interval. Retry attempt 1
[Error]	Timed out waiting for Microsoft Windows based CBS/CSI process to release the lock for the Cisco Unified ICM/Contact Center Enterprise 12.0 Installer to proceed with enabling IIS Web-Server Role
2018-04-17 22:51:19	[Error]	System requirement check failed.  The following issues need to be addressed before installation can continue:

Conditions:
During Automatic Maintenance of windows, scheduled tasks for SystemComponentCleanup might get kicked off which will hold lock on DISM process through CBS/CSI TrustedInstaller and TiWorker processes. Since IIS is also installed if not detected on target machine using DISM process through ServerManager Powershell cmdlet "Add-WindowsFeature", and if invoked at the same time during an existing CBS/CSI based DISM process is under progress, we will hit Windows specific CBS_E_BUSY error. This fix will attempt for check if the lock is released from CBS\CSI process over DISM for every 30 seconds upto 3 mins (about 6 times). If lock is still held even after 6th attempt, implementation will gracefully bring the ICM\CCE Installer during both fresh as well as maintenance installation to the Dlg_Finish dialog or Completesetup in silent mode
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