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Cisco Bug: CSCvh59694 - No 'Unlock' softkey after sending URL="Init:Services" via XML to 8821 while XML popup present

Last Modified

Apr 09, 2019

Products (1)

  • Cisco IP Phone 8800 Series

Known Affected Releases

11.0(3)SR6015

Description (partial)

Symptom:
Unlock softkey is missing after sending <CiscoIPPhoneExecute><ExecuteItem Priority="0" URL="Init:Services"/></CiscoIPPhoneExecute> via XML to 8821 phone while on 8821 display there is another text popup window which was sent also via XML.

Conditions:
1. Lock keypad

2. Push some text XML popup to 8821

Example:
<CiscoIPPhoneText>
   <Prompt>Header</Prompt>
   <Text>Content of message.</Text>
</CiscoIPPhoneText>
 
3. Push another XML message with Init:Services 
<CiscoIPPhoneExecute>

   <ExecuteItem Priority="0" URL="Init:Services"/>

</CiscoIPPhoneExecute>

4. Unlock softkey is gone now.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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