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Cisco Bug: CSCvh58688 - "Remove non-numeric characters" on Finesse dial-pad doesn't function as expected

Last Modified

May 23, 2019

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

11.5(1) 11.6(1)

Description (partial)

Symptom:
When we type a number with non-numeric character in the finesse dial pad and the "remove non-numeric character" check box is already checked, it won't remove the non-numeric character and call fails but if we toggle the check box (uncheck & check it again) it removes the non-numeric character and we can dial the number. Additionally dialable digits #,*,+,: are being removed, and they should not be.

Conditions:
UCCX 11.5(1) & 11.6(1) - "Remove non-numeric characters" is already checked on Finesse dial-pad.
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Bug Details Include

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