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Cisco Bug: CSCvh58531 - Call drops after no-input is detected while prompting caller, if secure_logging is enabled

Last Modified

Dec 09, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

When Secure logging in set to true in form it causes VVB to drop call on no-input condition.

This behavior is seen when secure logging is set to true in the Form properties in CVP call studio for a form. The call will drop after the no-input with no further events sent to the VXML Server.   With CVP 11.0 and VVB 11.6 it works correctly.

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Hi All, We are migrating to CVP 11.6 VVB, we are configuring vxml property within the application, in our current cvp 9.0 environment when we set the above tts vxml property the tts request is sent to appropriate tts server. However in cvp 11.6 when we set the tts server in the application using the above vxml property the tts request not sent the tts server that is set in the application. As per the cvp 11.6 documents the above tts vxml property setting is appropriate and ...
Latest activity: Jul 03, 2018
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