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Cisco Bug: CSCvh57764 - CDR report issue and Failure Troubleshoot inconsistency due to missing cause code entries

Last Modified

Jul 12, 2018

Products (1)

  • Cisco Prime Collaboration

Known Affected Releases

12.1

Description (partial)

Symptom:
CDR report issue and Failure Troubleshoot inconsistency due to missing cause codes

Conditions:
This problem was observed in 12.1. It was noticed that CDRs arrived with destination cause code as 25. This cause code number doesn't have entry in causecode_mapping table. Hence CDR report for these failed calls shows the termination cause code as blank. Also when we launch call failure troubleshooting view for the location, it shows the count in the 24 hours trend bar chart including these calls with 25 cause code. But when we click on the bar, the righ side cause code distribution pie chart didn't show this cause code. Hence the count will not match.
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