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Cisco Bug: CSCva27993 - Prime Collaboration Provisioning 11.2 Batch Fail Keywords

Last Modified

Sep 17, 2019

Products (2)

  • Cisco Prime Collaboration
  • Cisco Prime Collaboration Provisioning 11.2

Known Affected Releases

11.2

Description (partial)

Symptom:
Prime collaboration 11.2.When trying to deploy a Batch provisioning Job, the Job will fail if Keywords are used in the Device Description Field.  If a non key word value is used the job will go through.  
I have attached 2 videos.  The failed attempt and the successful attempt.

Conditions:
Troubleshooting Performed: 

Logs Collected from the following logs
sep.log.20160606-114803
Logs Below Line 
---------------------------------------------------------------------------------------------------------------------------



mentDependencyValidationFailure = IPT-0600: Software | Cause - Inventory Exception:DFC Exception IM-0086 [ERROR]: More than one object of class ServiceArea in namespace MADV-DM matching key map {id=null} found
ProductDependencyValidationFailure = IPT-0600: Software - Invalid Subscriber '' in Domain 'MADV-DM'
SubscriberDependencyValidationFailure = IPT-0600: Software - Invalid Subscriber '' in Domain 'MADV-DM'
AttributeExceptions:
devicedescription = IPT-3009: Product attribute validation failed. - Unknown failure. | Cause - java.lang.NullPointerException
RequiredProductAttributeMissingExceptions:
devicepool = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'devicepool'is missing for product: Phone
type = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'type'is missing for product: Phone
devicelocation = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'devicelocation'is missing for product: Phone
Mon 06-Jun-2016 11:05:19 CDT:EME:f765-pool-38-thre:ValidationMa:dfc.ipt.validation.Validatio
ERROR: Failed to validate order: 
OrderValidationException: 
Product: 1-Phone
---------------------------
ProductValidationException: 
DeploymentDependencyValidationFailure = IPT-0600: Software | Cause - Inventory Exception:DFC Exception IM-0086 [ERROR]: More than one object of class ServiceArea in namespace MADV-DM matching key map {id=null} found
ProductDependencyValidationFailure = IPT-0600: Software - Invalid Subscriber '' in Domain 'MADV-DM'
SubscriberDependencyValidationFailure = IPT-0600: Software - Invalid Subscriber '' in Domain 'MADV-DM'
AttributeExceptions:
devicedescription = IPT-3009: Product attribute validation failed. - Unknown failure. | Cause - java.lang.NullPointerException
RequiredProductAttributeMissingExceptions:
devicepool = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'devicepool'is missing for product: Phone
type = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'type'is missing for product: Phone
devicelocation = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'devicelocation'is missing for product: Phone

OrderValidationException: 
Product: 1-Phone
---------------------------
ProductValidationException: 
DeploymentDependencyValidationFailure = IPT-0600: Software | Cause - Inventory Exception:DFC Exception IM-0086 [ERROR]: More than one object of class ServiceArea in namespace MADV-DM matching key map {id=null} found
ProductDependencyValidationFailure = IPT-0600: Software - Invalid Subscriber '' in Domain 'MADV-DM'
SubscriberDependencyValidationFailure = IPT-0600: Software - Invalid Subscriber '' in Domain 'MADV-DM'
AttributeExceptions:
devicedescription = IPT-3009: Product attribute validation failed. - Unknown failure. | Cause - java.lang.NullPointerException
RequiredProductAttributeMissingExceptions:
devicepool = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'devicepool'is missing for product: Phone
type = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'type'is missing for product: Phone
devicelocation = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'devicelocation'is missing for product: Phone

OrderValidationException: 
Product: 1-Phone
---------------------------
ProductValidationException: 
DeploymentDependencyValidationFailure = IPT-0600: Software | Cause - Inventory Exception:DFC Exception IM-0086 [ERROR]: More than one object of class ServiceArea in namespace MADV-DM matching key map {id=null} found
ProductDependencyValidationFailure = IPT-0600: Software - Invalid Subscriber '' in Domain 'MADV-DM'
SubscriberDependencyValidationFailure = IPT-0600: Software - Invalid Subscriber '' in Domain 'MADV-DM'
AttributeExceptions:
devicedescription = IPT-3009: Product attribute validation failed. - Unknown failure. | Cause - java.lang.NullPointerException
RequiredProductAttributeMissingExceptions:
devicepool = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'devicepool'is missing for product: Phone
type = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'type'is missing for product: Phone
devicelocation = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'devicelocation'is missing for product: Phone

	at dfc.ipt.validation.ValidationManager.validateOrder(ValidationManager.java:415)
	at dfc.ipt.validation.ValidationManager.validateOrder(ValidationManager.java:493)
	at dfc.ipt.provattr.template.TemplateManager.validate(TemplateManager.java:5055)
	at dfc.ipt.provattr.template.TemplateManager.addorUpdateTemplateData(TemplateManager.java:2765)
	at dfc.ipt . wf.process.BatchController$BatchAction.addOrUpdateServiceTemplate(BatchController.java:1720)
	at dfc.ipt . wf.process.BatchController$BatchAction.execute(BatchController.java:601)
	at dfc.ipt . wf.process.BatchActionThreadWorker.batchProvision(BatchActionThreadWorker.java:69)
	at dfc.ipt . wf.process.BatchActionThreadWorker.call(BatchActionThreadWorker.java:43)
	at dfc.ipt . wf.process.BatchActionThreadWorker.call(BatchActionThreadWorker.java:17)
	at java.util.concurrent.FutureTask.run(FutureTask.java:262)
	at java.util.concurrent .ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
	at java.lang .Thread.run(Thread.java:745)
Mon 06-Jun-2016 11:05:19 CDT:EME:f765-pool-38-thre:<<unknown>> :BatchController             
ERROR: Batch add Service Template failed
When removing  the Devices description the Batch succeeds.
Restarted Services with the following commands
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