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Cisco Bug: CSCux20531 - DOC: ISE2.0 Guest acct not active with some timezones

Last Modified

Nov 03, 2019

Products (1)

  • Cisco Identity Services Engine

Known Affected Releases

2.0(0.306)

Description (partial)

Symptom:
Guest tries to login to the guest portal and gets an error "authentication failed". ISE detailed report shows the failure reason "Account not active yet"

Conditions:
- ISE 2.0
- Guest locations configured with the specific timezone (GMT+1, GMT+2 for example). 
- sponsor-created guest accounts

Related Community Discussions

ISE 2.2 - Guest account not active yet - Timezone Bugs CSCvf62998 / CSCun08410 / <key>CSCux20531</key>
Hey, folks.   Yesterday I have hit one of these bugs (I guess CSCvf62998) on our deployment (ISE 2.2.0.470, Patch 6).   The workaroud stated in the BugDetails doesn't do it either:   Workaround: Change the timezone of the computer accessing the sponsor portal to the timezone of the to be created guest's timezone.   Beentheredonethat !! No effect !!!   These timezone problems seem to be in every release ever published !!!! Can somebody tell me, if this bug has been taken care of in ISE 2.3 ?? Or if ...
Latest activity: Sep 11, 2018
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