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Cisco Bug: CSCux18710 - Appfault upon clicking 'spam quarantine' link in message tracking

Last Modified

Aug 27, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

9.7.0-125 9.7.2-131

Description (partial)

Symptom:
Upon clicking 'Spam Quarantine' link in message tracking results for spam-positive message a user may get presented with the following message:

Application Error

An application error has occurred and has been logged to the GUI log.
Return to the default screen.

At the same time alert may be generated with following application fault:

An application fault occurred: ('screen/Message.py _update_bean|171', "<type 'exceptions.KeyError'>", "'access_method'", '[util/Aquarium.py
screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|30] [util/InternalLibrary.py __call__|769]
[screen/CommonController.py __call__|49] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|81] [screen/AppController.py next|68]
[screen/AppController.py throttledCall|179] [util/InternalLibrary.py __call__|771] [screen/ISQCommonController.py __call__|16] [screen/Message.py init|79]
[screen/Message.py _update_bean|171]'

Conditions:
- ESA version 9.7.0-125
- accessing spam quarantine from within message tracking

Related Community Discussions

An application error has occurred and has been logged to the GUI log
On a Cisco C300v server, all up to date. I do a search in Message Tracking, and find an email that needs to be released, click the Spam Quarantine link and the redirect throws up a window saying &quot;An application error has occurred and has been logged to the GUI log&quot;. Checked the GUI log and find the following error Error in http connection from host 172.26.118.22 port 62274 - [Errno 32] Broken pipe If I go directly to the Spam Quarantine sitename.com:82 I can search again and release the email in ...
Latest activity: Jul 02, 2016
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