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Cisco Bug: CSCuw56123 - NICE service crashes due to incorrect exception handling logic purging

Last Modified

Jan 28, 2016

Products (2)

  • Cisco Prime Collaboration
  • Cisco Prime Collaboration 10.6

Known Affected Releases


Description (partial)

- PSQL exception may occuring during scheduled purge which will cause nice service to crash, rendering the application unusable
- following error messages may be encountered in log files:

ERROR: Unable to access permissions list.  Defaulting to NONE
DFC Exception IM-0009 [CRITICAL]: Access denied: Credentials not set
Inventory Exception:DFC Exception IM-0009 [CRITICAL]: Access denied: Credentials not set
                at dfc.imcore.PermissionsList.getEffectivePermissions(
                at dfc.imcore.ObjectInstance.getEffectivePermissions(
                at dfc.imcore.db.DBObjectLocator.getInstance(
                at dfc.imcore.db.DBObjectLocator.getInstance(
                at dfc.imcore.ObjectInstance.getInstance(
                at dfc.imcore.ObjectInstance.findByKeys(
                at dfc.imcore.ObjectInstance.findByKey(
                at dfc.imcore.ObjectInstance.findByKey(
                at dfc.util.audit.AuditTrail.getDomainNameFromUserid(
                at dfc.ejb.usersessionservice.UserSession.purge(
                at dfc.ejb.usersessionservice.UserSession.purge(
                at dfc.ejb.usersessionservice.UserSession.getSystemToken(
                at dfc.imcore.InstanceCountAuditor.performAudit(
                at dfc.license.AuditManager.performAudit(
                at dfc.license.AuditManager.performAudit(
                at dfc.license.AuditManager.performUnscheduledAudit(
                at dfc.license.AuditManager.initialize(
                at dfc.license.AuditManager.getAuditManager(
                at dfc.nice.server.Server.main(

- Enable purging for data types of Orders and ServiceAction, with default retention time and count values
- Schedule purging to 6 or more hours
- PCP 10.6 no service packs
- fresh install
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