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Cisco Bug: CSCuw55559 - Unable to play Busy Greeting over SIP

Last Modified

Jun 14, 2016

Products (5)

  • Cisco Unity Connection
  • Cisco Unity Connection Locale Installer
  • Cisco Unified Communications Manager Version 10.5
  • Cisco Unity Connection Version 10.5
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

10.5(2)

Description (partial)

Symptom:
+++ not able to get Busy announcement for the following scenario:
Cisco Extension 13088 Busy Trigger 1 Voicemail Profile configured. But no forward Destinations configured at all, no forward to voicemail.
Extension 39993 dials 46666 Direct Routing Roule points to Call Handler (test). Here we hear Greeting then call attempt Transfer to User with Mailbox 13088. As this is the First call the phone rings and we can take the call.
Extension 13114 dials 46666 - Direct Routing Roule points to Call Handler (test). Here we hear Greeting then call attempt Transfer to User with Mailbox 13088. As this is the Second call and 13088 is busy we can hear Standard greeting instead of Busy Greeting.

Conditions:
+++ problem tested and reproduced on CUC 10.5.2 SU2a 
+++ CUCM and CUC integrated via SIP; 
+++ problem NOT present on old CUC versions - 8.6.1.20000-109
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Bug Details Include

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  • Status
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