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Cisco Bug: CSCuw54979 - Cannot create a user services template

Last Modified

Oct 06, 2015

Products (3)

  • Cisco Prime Collaboration
  • Cisco Prime Collaboration Provisioning 11.0
  • Cisco Prime Collaboration Assurance 11.0

Known Affected Releases

11.0

Description (partial)

Symptom:
Cannot create user services template. When trying to create a user services template I get the following error:
Unable to retrieve Service Template due to the following issues.
The application encountered an unknown error
Check logs for more details.

Conditions:
Provisioning setup--> service template --> add  processor = 11.0  Service = user services



PCP 10.0
ie 11
fresh install
only happens when the processor is CUCM 11
Works with CUCM 10.5.2  processor.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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