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Cisco Bug: CSCuw52234 - Non-English Speechview Transcriptions Fail as Caller Input Destination

Last Modified

Mar 09, 2018

Products (8)

  • Cisco Unity Connection
  • Cisco Business Edition 5000 Version 8.6
  • Cisco Intercompany Media Engine
  • Cisco Business Edition 3000 Version 8.6
  • Cisco Unified Communications Manager Version 8.6
  • Cisco Business Edition 6000 Version 8.6
  • Cisco Unity Connection Version 8.6
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases


Description (partial)

In Unity Connection, in order for Speechview transcriptions to take place in non-English languages, the message header must be tagged with the X-CiscoUnity-CallerLang in the corresponding language.

Speechview transcriptions in non-English languages will fail when the call is transferred to a user's mailbox via a Call Handler.

If recorded, the non-English greeting is played, but the .eml message will be stamped with the ENU language.

Transcription fails when the Call Handler's Caller Input is set to transfer the call to the User's Mailbox directly.
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Bug Details Include

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