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Cisco Bug: CSCuw52153 - Jabber won't register back if SessionPersistency is ON until reset on CM

Last Modified

Feb 02, 2017

Products (1)

  • Cisco Jabber for iPhone

Known Affected Releases


Description (partial)

- Jabber devices will not register back with CUCM after an IP address change (or after some time of being idle) until reset manually from the CUCM device page.
- The Jabber devices will still show as "Registered" from the CUCM GUI even when they really aren't and can't place/receive calls.

- Running CUCM version 9.x or earlier. (Version 10.0 and above aren't affected as support for Session Persistency was added for Jabber devices)
- The "Time to Wait for Seamless Reconnect After TCP Drop or Roaming (seconds)" setting within the Common Phone Config and/or Enterprise Phone Config is not set to 0.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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