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Cisco Bug: CSCuw51329 - TMS phonebooks not working in PLCM endpoints in TMS14.4 redundancy model

Last Modified

Jul 05, 2018

Products (1)

  • Cisco TelePresence Management Server

Known Affected Releases

14.6

Description (partial)

Symptom:
In the case of the 14.4 redundancy model, the source IP address is NATed to be that of the load balancer. Since this address does not match the actual IP address configured for the Polycom device within TMS, the service is unable to match the system. This causes the PLCM service to return a default of "no phonebooks" for the query for phonebook data.

Conditions:
TMS 14.4 redundant with load balancer

Polycom endpoints
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