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Cisco Bug: CSCuw51050 - Live Data Socket.IO server ran into a port conflict during startup

Last Modified

Feb 15, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.0(1)

Description (partial)

Symptom:
The connectivity to the Live Data server is not available, and an error message (sample below) in the Live Data Socket.IO service log indicates there is a port conflict.

0000000013: 10.10.10.40: Sep 23 2015 22:49:18.720 -0400: %CCBU_Camel (camel-2) thread #1 - JmsConsumer[CCBU.RT.PQ]-6-MessageDispatcher: %[room_prefix_count=3][server_address=null:12013&12014][status=INIT]: Progress indicator 
0000000014: 10.10.10.40: Sep 23 2015 22:49:18.942 -0400: %CCBU_Camel (camel-2) thread #1 - JmsConsumer[CCBU.RT.PQ]-6-Service: %[context=onConnect][description=Address already in use][noname=java.net.BindException: Address already in use]: Exception trapped

Conditions:
The system is under heavy load.
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