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Cisco Bug: CSCuw50117 - Resolution of phone number (Office) in call history shows 'Unknown'

Last Modified

Dec 22, 2015

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

10.6(4) 10.6(5) 10.6(6) 11.1

Description (partial)

Symptom:
When we make call from Jabber in Desk phone Mode, the contact resolution of phone number (Office) we will see as unknown in jabber call history. The Contact Resolution with Picture, Name will work but not the  phone number (Office).
This issue will only happen when a dial rule that translates dialed number into full e164 format.

Conditions:
Dial rule that translates dialed number into full e164 format
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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