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Cisco Bug: CSCuw49806 - DX650 Background Image | New Path Desktops/1600x600x24/

Last Modified

Apr 04, 2017

Products (4)

  • Cisco DX Series
  • Cisco DX80
  • Cisco DX650
  • Cisco DX70

Known Affected Releases

10.2(4)

Description (partial) 

Symptom:
CUCM : 10.5.1.10000-7
standalone
DX650 : sipdx650.10-2-4-99
Background image issue

Procedure Followed:
1. Image pixel size : 1600x1280x24
2. Directory : /Desktops/1600x1280x24

Conditions:
TFTP trace snippet:


/Users/sivshanm/Documents/SR/636311337/Cisco TAC/prt-20150914-162228-B07D47C18409/data/logsave/hourly/20150914_160858/syslog.txt
05147 09-14 15:38:28.429  1212  1611 INF ConfigManagerService: ConfigManagerService:  Making tftp request for file abc.jpg
05148 09-14 15:38:28.429  1212  1611 INF ConfigManagerService: ConfigManagerService:  requesting file: Desktops/1600x600x24/abc.jpg
08086 09-14 15:58:26.320  2209  2209 INF dgetfile: GETXXTP [GT2209][src=Desktops/1600x600x24/abc.jpg][dest=/data/data/cip.cfg/files/tmpFile][serv=][serv6=][sec=0]
08160 09-14 15:58:26.335  2223  2223 INF dgetfile: XXX arg[3] Desktops/1600x600x24/abc.jpg
08221 09-14 15:58:26.351  1212  1212 INF ConfigManagerService: ConfigManagerService:  TFTP FAILED for default wallpaper with file name Desktops/1600x600x24/abc.jpg Error code is 2

Related Community Discussions

DX650 background image or wallpaper Customization
Problem Description: ==================== Unable to change default background image on DX650 or Newly configured default Wallpaper not taking effect on Phone. CUCM Version: 10.5.2.14071-1 DX650 Firmware version: sipdx650.10-2-5-207 Note: Workaround is tested with above version, hope fully this workaround method can be used for other versions as well. Problem Analysis: ===================== http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/dx/series/admin/1022/DX00_BK_C9FCBAE4_00_cisco-dx-series-ag1022/DX00_BK_C9FCBAE4_00_cisco-dx-series-ag1022_chapter_01010.html ...
Latest activity: Feb 20, 2017
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