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Cisco Bug: CSCuw48588 - lost network settings after changing vNIC type before CUIC 11.0 upgrade

Last Modified

Apr 18, 2017

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)

Known Affected Releases

11.0(1)

Description (partial)

This impacts the ability to upgrade CUIC from 10.5 to 11.0.

Symptom:
While performing upgrade of CUIC from 10.5 to 11.0, if you update the NIC type to VMXNET3 as specified in the "Installation and Upgrade Guide for Cisco Unified Intelligence Center
Release 11.0(1)" before the refresh upgrade, network settings will be lost.  Upgrades using SFTP (for instance) will then not be possible.

Conditions:
Upgrade of CUIC from 10.5 to 11.0.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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