Preview Tool

Cisco Bug: CSCuw48500 - Unable to get HCM-F trace files with Remote Browse

Last Modified

Feb 25, 2019

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases


Description (partial)

When RTMT user gets trace logs with Remote Browse, 'Operation failed as following file is not allowed to download' error is seen and the Applications Logs and messages does not get displayed.

This issue is observed in all versions where fix for CSCup57676  is present.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.