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Cisco Bug: CSCuw48322 - UCCX: Post Finesse failover,call timer is blank even if call is active.

Last Modified

Feb 13, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)

Known Affected Releases

10.6(1)

Description (partial)

Symptom:
++ Suppose if an agent is on call in Talking state and we can see the call-timer.

++ Master Engine goes down and SUB becomes the master (fail-over).

++ The Call-timer goes blank even if the agent is still connected on call.

++ On CAD, after failover the call timer starts again from 00:00. But on Finesse, it just goes blank.

++ Same behavior is observed during failback as well.

Conditions:
UCCX 10.5 SU1, 10.6
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Bug Details Include

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  • Status
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