Preview Tool

Cisco Bug: CSCuw48322 - UCCX: Post Finesse failover,call timer is blank even if call is active.

Last Modified

Feb 13, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)

Known Affected Releases


Description (partial)

++ Suppose if an agent is on call in Talking state and we can see the call-timer.

++ Master Engine goes down and SUB becomes the master (fail-over).

++ The Call-timer goes blank even if the agent is still connected on call.

++ On CAD, after failover the call timer starts again from 00:00. But on Finesse, it just goes blank.

++ Same behavior is observed during failback as well.

UCCX 10.5 SU1, 10.6
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.