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Cisco Bug: CSCuw46970 - CWMS directory integration CUCM User Groups removed.

Last Modified

Jul 28, 2016

Products (1)

  • Cisco WebEx Meetings Server

Known Affected Releases

2.5MR4 2.5MR6

Description (partial)

Symptom:
All CUCM User Groups for Filtering are removed after CUCM connectivity outage and ALL profiles are imported to CWMS

Conditions:
CWMS 2.5(MR4, MR6).
 CUCM update occurring or some other connectivity issue with CUCM AXL Web Service and Cisco DirSync.

I recreated the behavior as follows:
- Select some user groups from the list of 'CUCM User Groups for Filtering'
- Click Save. You will see the number of groups chosen next to the  'CUCM User Groups for Filtering' (ie CUCM User Groups for Filtering:3)
- In CUCM administration> OS Serviceability> Tools> Service Activation> De-Activate the AXL Web Service & Cisco DirSync services to simulate an outage.
- In CWMS click Synchronize Now button, you will see the ' CUCM User Groups for Filtering' flip to 0.
- Go back & re-activate the two CUCM services.
- In CWMS Click Synchronize Now button or save button, the  CUCM User Groups for Filtering doesn't change back to the setting it was prior to the 'outage'
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