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Cisco Bug: CSCuw45254 - UCCX: Default IVR Language Config changes to English after upgrade

Last Modified

Aug 28, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)

Known Affected Releases

10.6(1)

Description (partial)

Symptom:
The default language configuration changes to English after an upgrade of the UCCX node.

For example, if you are on 9.0 and set your IVR language to Arabic, post upgrade this configuration is reverted to the Default (English_US).

When callers call in after the upgrade, they hear a different language prompt.

Conditions:
UCCX 10.6
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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