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Cisco Bug: CSCuw45240 - Error message on 78xx phone when pressed Play ringtone more than once

Last Modified

Jul 17, 2018

Products (40)

  • Cisco IP Phone 7800 Series
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7962G
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7941G
  • Cisco IP Phone 7821
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Known Affected Releases

10.3(1) 10.3(1)MA 10.3(1)MN 10.3(1)SR

Description (partial)

Error message on 7841 and 7861 phone when a user presses "Play" ringtone more than once - "Ringtone cannot be played due to a problem loading the ringtone"

To reproduce this error it is necessary to select a ringtone large in size. This makes it possible to trigger the second playback while the first download of the ringtone has not finished yet.

Tested on another model example 8961, and was not able to reproduce the same error message since there is a softkey that will appear after pressing play for the first time. However, in the 78XX phones, there is no "Stop" softkey button.
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