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Cisco Bug: CSCuw45100 - Script Editor crashing randomly

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Script Editor randomly crashing with the below stack trace:

Unhandled Exception: Exception code: C0000005 ACCESS_VIOLATION
Fault address:  1711597C 01:0011497C C:\icm\bin\Edlib.dll

Registers:
EAX:00000001
EBX:05C5FAF8
ECX:05C5FADC
EDX:09FC1000
ESI:06629CB0
EDI:09FBF749
CS:EIP:0023:1711597C
SS:ESP:002B:05C5FA38  EBP:FFFFFFFF
DS:002B  ES:002B  FS:0053  GS:002B
Flags:00010216

Call stack:
Address   Frame
1711597C  05C5FAE4  Archive::operator>>+16C
17115E2A  05C5FB04  Archive::FlushBlock+7A
1711642A  05C5FB24  Archive::operator>>+13A
17129E98  05C5FB98  Script::ReadCommon+88
1712AE2E  05C5FBB4  Script::ReadData+CE
17081197  05C5FDDC  UserFormula::CompleteLoad+B7
170E1478  05C5FE04  ConfigManager::HandleUserFormulaEquation+1A8
170C195F  05C5FE30  ConfigManager::Update+FBF
17149645  05C5FE58  EditConfig::LoadInitialState+115
00424570  05C5FE6C  CScriptEditConfig::LoadConfig+40
0041F7BE  05C5FED0  CScriptEditConfig::Work+EE
7C1B1C37  05C5FF54  Ordinal4569+1EC
7C36B381  05C5FF88  endthreadex+A0
759533AA  05C5FF94  BaseThreadInitThunk+12
77608FE2  05C5FFD4  RtlInitializeExceptionChain+63
77608FB5  05C5FFEC  RtlInitializeExceptionChain+36

Conditions:
Crashes are happening when a Invalid User Formula Equation is saved for the script
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