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Cisco Bug: CSCuw44385 - Apple Watch does not wake up upon Receiving while the CIC App is Running

Last Modified

Jun 25, 2018

Products (1)

  • Cisco IP Interoperability and Collaboration System

Known Affected Releases


Description (partial)

Apple Watch does not wake up from standby mode upon receiving on CIC App. Watch screen will still black and the user need to manually wake the watch to use the watch CIC app

1. Install CIC on the iPhone while making sure that the iPhone is paired successfully with the apple watch
2. Login to CIC on the iPhone and launch the watch CIC app
3. Join a channel on the iPhone CIC and have one IDC with the same channel powered up
4. While keeping the Apple Watch on your wrist without moving it, PTT from IDC on the same channel joined on CIC   
5. Notice that the Apple Watch will not wake up and the screen will still be black even after receiving PTT
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Bug Details Include

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