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Cisco Bug: CSCuw44035 - Deployment Model Picture showing CVP Reporting Server one side of WAN

Last Modified

Oct 30, 2015

Products (1)

  • Cisco Hosted Collaboration Solution for Contact Center

Known Affected Releases

10.0(1) 10.5(1)

Description (partial)

Symptom:
The Installing and Configuring Cisco HCS for Contact Center document shows a figure where has the CVP Reporting Server only on one side of the WAN which is not supported by CVP Reporting Server model. Figure should show both sides with Reporting Server.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_6/Install_Config_Guide/HCSCC_BK_I4638076_00_installing-and-configuring-cisco-hcs.pdf
page 27, 36, 37
CVP explaining it is not supported:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/11_0/CCVP_BK_11366AC9_00_1101-design-guide.pdf
page 4

Conditions:
Documentation.
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