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Cisco Bug: CSCuw43595 - PrecisionHD 1080p 4x S2 may lose positional awareness

Last Modified

Sep 05, 2018

Products (1)

  • Cisco Telepresence Integrator C Series

Known Affected Releases


Description (partial)

1. Camera can get stuck on either side if the command from left to right (or vice versa) changes rapidly when the camera is on the outer edges.

2. The camera can lock it self up in any position so that it cannot be moved over that specific point, moving it all the way to the opposite edge will make the camera reset. 

3. The camera resets when reaching the outer edges without seeing the lock up effect in point 2. 

4. Camera is jumpy and may skip several steps causing symptom 3 and 2.

This issue is most frequently seen when using the TRC 5 remote to control the system. It can however also be seen using the touch panel, presets or commands from the API.

The problem can be enhanced by the following bug: CSCuu76757
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