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Cisco Bug: CSCuw39655 - Service URL > 256 length fails silently for 88xx IP phones

Last Modified

May 05, 2016

Products (40)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 7971G-GE
  • Cisco IP Phone 7841
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 7945G
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 6961
  • Cisco IP Phone 7821
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Known Affected Releases


Description (partial)

- When trying to access custom service URL using the phone buttons it's not working as the phone is not responding, and no error message appear on the screen.
- When trying to access the same  service URL using Settings button-> Service name, its working fine.

In Console Logs there is an error that URL is too long:
8910 DEB Jul 03 09:30:43.559100 JAVA: libms: libmsAEventThread - AEvent- recv, fid = 63, len = 8132, callback type = 26
8911 DEB Jul 03 09:30:43.559128 JAVA: libms: libmsAEventThread - Received Local Media Removed, tag x0
8912 WRN Jul 03 09:30:48.251788 JAVA: display MQThread|EWProperty:getDurationFromNow - PSP is disalbed
8913 ERR Jul 03 09:30:48.256042 JAVA: callui MQThread|cip.xml.XmlParser:  - XML Parser Exception: Attribute '/CiscoIPPhoneExecute/ExecuteItem' : String too long: length is 282, max length = 256 (line=2)
8914 INF Jul 03 09:30:48.256349 JAVA: callui MQThread|UriRegistry:? - Failed to create internal Execute Object

88xx IP phones.
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