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Cisco Bug: CSCuw35639 - VXME:DeskPhone service switches to 'use my computer' automatically

Last Modified

Oct 21, 2015

Products (1)

  • Cisco Virtualization Experience Media Engine

Known Affected Releases

11.0(0)

Description (partial)

Symptom:
User set the Jabber to control the Desk phone and when they re-start the jabber client or re-start PC,initially the jabber client connects to desk phone and in few seconds later it automatically switches to 'use my computer' (softphone).

This issue will happen only when user re-start PC or Jabber client. If they do not re-start PC or jabber, it connects to desk phone all time without any issue.

Steps followed to re-produce the issue 
+ set jabber client to desk phone mode 
+ re-start PC or jabber 
+ login back to jabber
+ Initially it will connect to desk phone fine 
+ Few minutes later (approx 10 to 20 seconds) it automatically switches to "use my computer".

Conditions:
VXME and Jabber: v11.0.
On every Windows OS ( 7 / 8.1 and 8) the problem appears.
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