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Cisco Bug: CSCuw34577 - 88xx phone displaying IPPhoneText hangs on an incoming call

Last Modified

Jul 17, 2018

Products (1)

  • Cisco IP Phone 8800 Series

Known Affected Releases


Description (partial)

The line number blinks to alert user of incoming call. Pressing the blinking line number to answer the call, does not work on the 88xx. It locks-up the phone (must be power-cycled).

Application has a background music Phone Service that sends the following command to 88xx phones:
<CiscoIPPhoneText appId="SA-Announce" onAppFocusLost="RTPRx:Stop;"onAppFocusGained="RTPMRx:;" ><Title>Background Music</Title><Prompt>test88xx</Prompt><Text>Press the Exit soft-key to end the music session.</Text><SoftKeyItem><Name>Exit</Name><URL>Init:Services</URL><Position>1</Position><URLDown>RTPRx:Stop</URLDown></SoftKeyItem></CiscoIPPhoneText>

The problem occurs when a call comes into the phone. Pressing the blinking line number to answer the call, does locks-up the phone.
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