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Cisco Bug: CSCuw33974 - Concurrent CUIC sync causes cuic_data cuiccollectionvalue duplicates

Last Modified

Feb 12, 2018

Products (1)

  • Cisco Unified Intelligence Center

Known Affected Releases

10.6(1)

Description (partial)

Symptom:
CUIC_Reporting process using high CPU during sync to CUIC

There's an automatic sync to CUIC process triggered during:
1. UCCX Scheduled DB Purge
2. UCCX configuration change

Conditions:
cuic_data:cuiccollectionvalue table gets duplicate entries due to concurrent sync to CUIC processes. That causes CUIC_Reporting process to take longer than expected causing high CPU
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