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Cisco Bug: CSCuw33810 - EIM 9.0 forward email then "send and complete" stop electing agent again

Last Modified

Nov 03, 2015

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
once the agent forward the emails which are received by the integrated Queue, after choosing multiple emails at the same time (using the shift button) and forwarding to another email address, the email forwarded are working fine, however the agent doesn't get elected again for another email.

Conditions:
integrated Queue
forwarding multiple emails at the same time by choosing the emails from the inbox, then clicking forward, then send and complete.
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  • Status
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