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Cisco Bug: CSCuw33339 - Currently we cannot provision 88X platforms using SRST manager.

Last Modified

Nov 14, 2016

Products (1)

  • Cisco Unified Messaging Gateway

Known Affected Releases

9.0(0.11)

Description (partial)

Symptom:
Currently we cannot provision 88X platforms using SRST manager. We get below error;

CUSM Version: 11.0
SRST Router: 881-V / 154-3.M3

Traces : 

17966 09/07 15:16:16.456 srsx srst-engine "debug" [SRST_0299::SRST:main]: SrstSwitchingProvisioner: Site: SRST_0299 platform: 881-V
17966 09/07 15:16:16.456 srsx srst-engine "error" [SRST_0299::SRST:main]: SrstSwitchingProvisioner: unable to get platform info for site: SRST_0299
17966 09/07 15:16:16.464 srsx srst-engine "error" [SRST_0299::SRST:main]: SrstSwitchingProvisioner.doPreProvision: Exception: Unable to get platform info for site: SRST_0299
17966 09/07 15:16:16.464 srsx srst-engine "error" com.cisco.umg.srsx.engine.srst.SrstClientException: Unable to get platform info for site: SRST_0299
        at com.cisco.umg.srsx.engine.srst.features.SrstSwitchingProvisioner.validateHardwareAndCMEVersionIsSupported(SrstSwitchingProvisioner.java:146)
        at com.cisco.umg.srsx.engine.srst.features.SrstSwitchingProvisioner.doPreProvision(SrstSwitchingProvisioner.java:331)
		
17966 09/07 15:16:16.472 srsx srst-engine "error" [SRST_0299::SRST:main]: SrstProvisioningEngine:doGlobalProvioning Error provisioning features

Conditions:
None
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